By booking a room with us, you are agreeing to acknowledge and be bound by our terms & conditions. All of our clauses are transparent, so you do not need to worry about anything. Please carefully read our terms & conditions before booking a room or using any of our website materials, photos, etc.
TERMS OF USE
- Thamel Eco Home Standard check-out time is 12:00 noon.
- Early check-in and late check-out are available on the subject to availability.
- Individual Cancellation, No-Show, and Amendment Policy: Cancellation made 3 days prior to the arrival date shall not incur any cancellation charges.
- Group Cancellation (5 rooms and above): Group cancellation made 25 days prior to the arrival date shall incur cancellation charges beyond 100% will be charged through the length of stay.
PAYMENT TERMS POLICY
- Early check-in and late check-out are chargeable as per the Thamel Eco Home policy. It is mandatory for guests to present valid photo identification at the time of check-in. Thamel Eco Home reserves the right to refuse check-in in the absence of a valid identification document.
- Payment can be made in the foreign convertible currency as per the regulations of Nepal Rastra Bank (before the due date).
- Applicable Taxes – Taxes are as applicable at the time of reservation.
- An extension of stay at the Thamel Eco Home is liable to be offered at the rate/offer applicable at the time the extension request is made. In case the original offer at which the reservation was booked has expired at that time, the eco-home is not liable to offer a room at the original rates but at the current rates on offer.
- Certain privileged booking rates or special offers are not eligible for cancellation, refund, or any change.
- Upon cancellation of booking, the refund of the booking amount will be initiated. The booking amount after deduction of cancellation charges and taxes, as applicable, will be credited into the bank account of the Customer using the same payment mode (i.e. debit card/ credit card/ net-banking and any electronic mode) by which the booking was made by the Customer. The refund process may take 10-15 business days.
- In case the booking amount is paid using a credit card, the refund will be processed on the credit card.
- Children up to 5 Years of age can stay free (cribs subject to availability). Additional charges may be applicable for children between 5 and 12 years. 13 years will be charged as per the extra adult rate.
- In keeping with our heightened security procedures, we request you to provide your photo identity proof while checking in.
STANDARD TERMS AND CONDITIONS
- No gatherings and parties of any nature are allowed in the room. The eco-home reserves the right to evict any additional occupants in the room.
- This reservation is not transferable.
- Thamel Eco Home reserves the right to send guests away from the home due to their conduct and behavior or for any other safety, security, or medical reasons. This applies in particular if Guests do not observe instructions given by eco-home employees, express themselves in a discriminating manner, or harass/endanger other guests.
- Guests will not be permitted to compromise the health, safety, and security aspects of the eco-home at any point in time.
- All the assets and valuables of the eco-home should be duly maintained adequately and should not be damaged or destroyed.
- The Thamel Eco Home reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.
- The transport to the airport is provided as a requested service and the eco-home is not accountable for whatsoever that happens to the guests during such transits.
Please contact us at thamelecohomenepal@gmail.com Or call us on +977 1 4426729 for any assistance.